The Buckwheat Retreat

Spa & boutique

SPA ETIQUETTE

As a courtesy to other clients please apply silent mode to all cell phones and electronics while in the spa.

Please advise your provider of any allergies, medical conditions, or medications at the start of your services.


HAIR REMOVAL

We use the highest quality professional wax for smooth results with minimum irritation. For best results, for body waxing hair needs to be at least 1/4th inch in length to achieve expected results. Natural clients need to be trimmed down to 1/4th inch and clients who shave need to grow  in for two weeks.*Waxing cannot be performed on anyone who is or has recently been on certain medications such as (Renova, Retin-A, Accutane, Defferin, Isotretinoin, or similar medications) or whose skin has been sensitized by over exposure to the sun, laser treatments, etc.


LATE ARRIVAL & CANCELLATIONS

Arriving late will deprive you of valuable service time. As a courtesy to the next client, your service will end at the time originally scheduled. We understand that sometimes it is necessary to reschedule appointments. Out of courtesy to our service providers, we ask that you allow 24 hours notice so that we may make arrangements to accommodate the needs of other clients waiting for appointments. You will be given one chance for no call/no show to reschedule your appointment. If you do not call or show for your 2nd appointment you will not be pre-booked for future appointments. Thank you for your understanding.


CHILDREN

We enforce a No-Child Policy within the spa area.. It is important that children are only in spa when they are receiving a service, and that they are old enough to sit in the lobby unattended if they are awaiting an adult. They need to be supervised by a parent or caregiver at all times while in the spa. Your appointment will need to be rescheduled if accommodations cannot be made.


GRATUITY

Gratuities are always at the discretion of the client. Gratuity envelopes are available at the reception desk. Customary tips are 15-20% of the Service total.